About this policy
Collection of your Personal Information
At all times we only collect the information we need for the particular function or activity we are carrying out. The main way we collect personal information is when you give it to us, for example, we collect personal information such as contact details from our website, phone, email or when we visit you to provide information or a service.
We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.
You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Anonymity (not supplying your real name)
In order to provide you with the information needed we will need your name and contact information for services and or billing purposes when required.
There are rare occasions where we might collect personal information indirectly. These include follow up on unpaid invoices, dealing with insurance or liability claims and other legal matters. We will always comply with the Privacy Act in such cases.
We do not normally need to collect any sensitive personal information such as health, race etc. (please refer to the Privacy Act for full definition of sensitive information).
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
Collection through our website and the Internet
Our web site has a contacts page that requests personal information when you wish for our business to contact you. The web site also supplies our email address and phone contact details.
Quality of personal information
We take all reasonable steps to ensure the quality of the personal information we have been supplied. This includes promptly updating records when informed directly by our client and allowing them access to this information when they request it.
Storage and security of personal information
We take all reasonable steps to ensure the security of the personal information we hold. Our computing equipment has up-to-date protection from external threats and we review our security procedures on a regular basis. Hard copies of personal information are kept physically secure. We safely destroy all personal information once it is no longer required.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Accessing and correcting your personal information
You have the right to ask for access to personal information that we hold about you, and ask that we correct that personal information. You can ask for access or correction by contacting us and we will respond as soon as possible but no later than 30 days. If you ask, we will give you access to your personal information, and take reasonable steps to correct it if we consider it is incorrect. We will ask you to verify your identity before we give you access to your information or correct it, and we will try to make the process as simple as possible. If, in the unlikely case, we refuse to give you access to, or correct, your personal information, we will notify you in writing setting out the reasons. If we have provided incorrect information to others, we will inform them of the correction, unless there is a valid reason not to.
Making a Complaint
You should first complain to us in writing if you are unhappy about the way we handled your personal information. We will respond in writing as soon as possible, but no later than 30 days. If you are unhappy about how we handled the complaint you can take the complaint further. The Office of the Australian Information Commission (www.oaic.gov.au) provides advice on this.
In regard to any privacy concern you can contact us via the contact details provided on the Contact Us page.
Festival State Building Group